Refund policy

Return Policy

At Habibi Heritage, we strive to provide the best shopping experience for our valued customers. We understand that sometimes, issues may arise with your purchase. Therefore, we have crafted a comprehensive return policy to ensure your satisfaction.

1. Damaged or Incorrect Items: If you receive a damaged item or if we have mistakenly shipped the wrong product, we sincerely apologize for the inconvenience. In such cases, you have 7 days from the date of delivery to initiate a return or exchange. Please follow the steps below to facilitate the process:

• Contact our customer support team at habibiheritage@gmail.com within 7 days of receiving the order.
• Provide your order number and a clear description or photographic evidence of the damaged item or the incorrect product received.
• Our customer support team will review your request and provide further instructions for returning the item.
• Once we receive the damaged or incorrect item, we will initiate a refund for the full purchase amount or arrange for a replacement, according to your preference.

1. Wrong Size Exchange: We understand that sizing can be challenging when purchasing clothing items online. If you have ordered an item such as a t-shirt and it does not fit as expected, we offer a convenient size exchange option. To initiate the size exchange process, follow these steps:

• Contact our customer support team at habibiheritage@gmail.com
• Provide your order number and the specific size you wish to exchange the item for.
• Once the exchange request is approved, you will be responsible for the shipping costs associated with sending the item back to us.
• Upon receiving the original item in its original condition, we will promptly send you the replacement in the desired size.

Please note the following important points:

• Items eligible for return or exchange must be unused, unworn, and in their original packaging with all tags and labels intact.
• We reserve the right to reject a return or exchange request if the item does not meet the above criteria or if the request is initiated after the 7-day window.
• Refunds will be issued using the same payment method used during the original purchase.
• Shipping charges, including those for the original order and the exchange, are non-refundable unless the return is due to our error.

If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team. We are here to assist you and ensure that you have a pleasant shopping experience with us.

Thank you for shopping with Habibi Heritage. We look forward to serving you again in the future.

Sincerely,

Malick Hasan & Raaed Hasan - Founders/Co-Owners, Habibi Heritage